Cleaners Belgravia Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Belgravia provides domestic and commercial cleaning services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business, or organisation that requests or uses our cleaning services.
Company, we, us, our means Cleaners Belgravia.
Services means any cleaning or related service provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and specialised cleaning.
Premises means the property or location where the Services are to be carried out.
Cleaner means any individual or team member assigned by the Company to provide the Services.
Booking means a confirmed order for Services made by the Client and accepted by the Company.
2. Scope of Services
2.1 The Company provides cleaning services within its operational area, with a primary focus on properties located in and around Belgravia and nearby districts. Service availability may vary depending on location, access, and scheduling.
2.2 The exact scope of work for each Booking will be agreed at the time of booking and may be confirmed in writing, including details such as date, time, duration, type of cleaning, and any additional tasks requested by the Client and accepted by the Company.
2.3 The Company reserves the right to decline any Booking or to amend the range of Services offered at any time, provided that any confirmed Booking will be honoured or treated in accordance with the cancellation provisions in these Terms and Conditions.
3. Booking Process
3.1 Clients may request Services by submitting a booking request via our online form or other communication methods accepted by the Company. Bookings are subject to availability and are not confirmed until the Client receives explicit confirmation from the Company.
3.2 The Client is responsible for providing accurate information when making a Booking, including full address of the Premises, access arrangements, parking information, type of property, approximate size, and any special requirements.
3.3 The Company may request further details or clarification before accepting a Booking. The Company reserves the right to adjust any quoted price if the information initially provided by the Client is inaccurate or incomplete.
3.4 The Company will allocate a Cleaner or cleaning team for the agreed date and time. While the Company aims to provide the same Cleaner for regular services where possible, this cannot be guaranteed and is subject to staff availability and operational considerations.
3.5 Start times are approximate and may vary within a reasonable window due to traffic, previous jobs, or unforeseen circumstances. The Company will use reasonable endeavours to inform the Client of any significant delay or need to reschedule.
4. Client Obligations
4.1 The Client must provide safe and reasonable access to the Premises at the agreed time. This includes ensuring that keys, access codes, parking permits, or other entry arrangements are in place as agreed.
4.2 The Client must ensure that the Premises are safe for work and comply with all applicable health and safety regulations. Any hazards at the Premises must be disclosed to the Company in advance.
4.3 The Client agrees to provide access to water and electricity at the Premises for the duration of the Services, unless otherwise agreed. In the absence of such access, the Company may be unable to complete the Services and may treat the Booking as a late cancellation.
4.4 The Client must store any valuable, fragile, or irreplaceable items safely and away from the areas to be cleaned. The Company does not accept liability for items that are not secured as described or that are inherently fragile.
4.5 The Client must not instruct the Cleaner to carry out any task that is unsafe, illegal, or outside the agreed scope of Services, including moving heavy furniture without assistance, working at unsafe heights, or handling hazardous materials.
5. Prices and Quotations
5.1 All prices are provided either as an hourly rate or as a fixed price for specific Services. Any quotation given by the Company is based on the information provided by the Client and is subject to confirmation.
5.2 Quotations are valid for a limited time as stated by the Company. The Company may review and update its prices periodically. Existing Clients will be notified of any price changes affecting regular or ongoing services with reasonable notice.
5.3 If, on arrival, the Premises are in a significantly different condition from that described at the time of Booking, the Company reserves the right to amend the price or duration of the Services or, if agreement cannot be reached, to decline to proceed and charge a call-out fee.
6. Payments
6.1 Payment terms will be communicated to the Client at the time of Booking. The Company may require full or partial payment in advance or on completion of the Services.
6.2 Accepted payment methods will be communicated by the Company and may include card payments, bank transfers, or other cashless methods. The Company may refuse cash payments for security and record-keeping reasons.
6.3 For regular ongoing services, the Client may be invoiced on a weekly, fortnightly, or monthly basis, as agreed. Invoices are payable on or before the due date stated. Late payment may result in suspension of Services and may incur additional charges.
6.4 If a payment is not received by the due date, the Company reserves the right to charge interest or administration fees for late payment, and to recover all reasonable costs incurred in pursuing the outstanding amount.
6.5 The Client must not make separate private arrangements for payment to any Cleaner engaged by the Company. All payments must be made directly to the Company or through Company-approved channels.
7. Cancellations and Rescheduling
7.1 The Client may cancel or reschedule a Booking by giving at least 24 hours notice before the scheduled start time, unless a different notice period is expressly stated for a specific service type.
7.2 If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the booking value, or another reasonable amount reflecting the time reserved and costs incurred.
7.3 If the Cleaner arrives at the Premises at the agreed time and is unable to gain access or is denied entry, the Company may treat this as a late cancellation and charge the full or partial fee for the Booking.
7.4 The Company may need to cancel or reschedule a Booking due to unforeseen circumstances such as staff illness, severe weather, or operational issues. In such cases, the Company will use reasonable endeavours to notify the Client as soon as possible and offer an alternative time or date. The Company will not be liable for any loss arising from such cancellation beyond the amount paid for the affected Booking.
8. Service Standards and Complaints
8.1 The Company aims to provide Services with reasonable skill and care, consistent with professional standards for cleaning services in the local area.
8.2 If the Client is not satisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 24 hours of completion of the work. The Client should provide clear details of the issue so that the Company can assess and respond.
8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial credit, or take other appropriate remedial action. The Company is not obliged to offer a full refund unless required by applicable law.
8.4 The Company is not responsible for any pre-existing damage, wear and tear, permanent stains or odours, or issues that cannot be remedied by cleaning alone.
9. Equipment, Materials, and Access
9.1 Unless otherwise agreed, the Company will supply the necessary cleaning products and equipment. Certain specialised tasks may require specific materials or machinery, which may be subject to additional charges.
9.2 If the Client prefers the use of their own cleaning products or equipment, this must be agreed in advance. The Company will not be liable for any damage or inadequate results arising from the condition or suitability of Client-supplied products or equipment.
9.3 The Client must ensure adequate lighting, ventilation, and unobstructed access to areas to be cleaned. The Company is not responsible for incomplete work if access is restricted or unsafe.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle and dispose of general household or office waste generated as part of the cleaning process in accordance with applicable waste and environmental regulations.
10.2 The Services do not include removal or disposal of excessive waste, bulky items, construction or renovation debris, hazardous substances, clinical waste, or any items that require special licences or procedures for transport or disposal, unless specifically agreed and priced as an additional service.
10.3 The Client is responsible for arranging appropriate disposal of any such prohibited or restricted waste. The Company reserves the right to refuse to handle items that may pose a risk to health, safety, or the environment.
10.4 Where recycling facilities are available at the Premises, the Cleaner may separate recyclable materials as part of the Services if requested by the Client and agreed in advance. However, the Company does not guarantee compliance with any particular recycling scheme unless explicitly stated.
11. Liability and Insurance
11.1 The Company will exercise reasonable care in providing the Services, but shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of enjoyment arising from the performance or non-performance of the Services.
11.2 The Company carries appropriate liability insurance. Any damage or loss alleged to have been caused by the Cleaner must be reported to the Company as soon as reasonably practicable, and in any event within 24 hours of the incident being discovered.
11.3 The Company shall not be liable for:
a. Normal wear and tear or deterioration arising from appropriate use of items.
b. Pre-existing damage, defects, or fragile items that cannot withstand normal cleaning methods.
c. Discolouration, permanent staining, or damage to surfaces or fabrics where the Client has not notified the Company of any special care requirements or material sensitivities.
11.4 The Client agrees to give the Company and its insurers reasonable access, information, and cooperation to investigate and resolve any claim.
11.5 To the fullest extent permitted by law, the Companys total aggregate liability to the Client in respect of any single event or series of connected events shall not exceed the total amount paid by the Client for the specific Booking giving rise to the claim.
12. Keys and Security
12.1 If the Client provides keys, fobs, or access codes to the Company, these will be handled with reasonable care. The Company will not label keys with the full address of the Premises.
12.2 The Companys liability for lost keys or fobs is limited to the cost of key or fob replacement and, where reasonably necessary, the cost of changing the affected lock, subject to the overall liability cap set out in these Terms and Conditions.
13. Health and Safety
13.1 The Company and its Cleaners will comply with applicable health and safety legislation while performing the Services.
13.2 The Company may refuse to provide or continue Services if the Premises are considered unsafe or unsanitary to a degree that presents a risk to health or safety, including but not limited to infestation, hazardous substances, or aggressive behaviour.
13.3 The Client must ensure that any pets are supervised or contained where necessary to allow the Cleaner to work safely and without interference.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power cuts, transport disruption, accidents, public emergencies, or industrial disputes.
14.2 In such circumstances, the Company may suspend or reschedule the Services without liability, other than to refund or not charge for any Services that could not be provided.
15. Privacy and Data Protection
15.1 The Company will collect and process personal information about the Client only as necessary to manage Bookings, deliver Services, handle payments, and address queries or complaints.
15.2 The Company will take reasonable measures to safeguard personal data and will not sell or share such data with third parties except as necessary to provide the Services, comply with legal obligations, or with the Clients consent.
16. Changes to Terms and Conditions
16.1 The Company may amend these Terms and Conditions from time to time. The updated version will apply to all new Bookings made after the date of publication.
16.2 For ongoing regular services, the Company will provide reasonable notice of any material changes. Continued use of the Services after the effective date of the updated Terms and Conditions will constitute acceptance of those changes.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
19.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services, and supersede any prior understandings, statements, or representations, whether oral or written.
By requesting, booking, or using the Services of Cleaners Belgravia, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
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