Cleaners Belgravia Privacy Policy

This Privacy Policy explains how Cleaners Belgravia collects, uses, stores and protects personal data relating to customers in the Belgravia area. It is intended to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable. This Privacy Policy applies to all Cleaners Belgravia customers in the area, including potential customers who make enquiries and existing or former customers who use or have used our services.

By engaging with Cleaners Belgravia, including by requesting a quotation or booking a service, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Cleaners Belgravia is a cleaning service provider operating in the Belgravia area. For the purposes of data protection legislation, Cleaners Belgravia is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data in the course of providing our services, including:

Identification and contact details: name, title, postal address, billing address, and other contact details such as preferred communication method.

Service information: details about the property to be cleaned, access instructions, type and frequency of cleaning services requested, and any information you provide about special requirements or preferences.

Booking and transaction data: dates and times of bookings, records of services provided, payment status, amounts charged, method of payment and basic invoice information. We do not store full card details if payment is taken via a third-party payment processor.

Communication data: information contained in or relating to any communications you send to us, including enquiries, complaints or feedback, and any records we create in responding to you.

Technical and usage data: limited technical information collected when you interact with our website or digital services, such as IP address, device type and general usage data, to the extent necessary for security, analytics and service improvement.

We collect personal data directly from you when you contact us, request a quotation, make a booking, or communicate with us in any way. We may also generate data about you internally, for example notes relating to the provision of services at your property.

Lawful Bases for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract: where the processing is necessary to provide our cleaning services, manage your bookings, take payment, issue invoices and otherwise perform our contract with you or take steps at your request before entering into a contract.

Legitimate interests: where the processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling customer queries, maintaining business records, safeguarding our staff, and protecting our legal rights.

Legal obligation: where we need to process personal data to comply with legal and regulatory requirements, such as tax and accounting rules, or to respond to lawful requests from public authorities.

Consent: in limited circumstances, where we rely on your consent to process personal data, for example for certain forms of optional marketing or where consent is required by law. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide cleaning services: managing enquiries, preparing quotations, scheduling appointments, delivering the services at your property, and communicating with you about your bookings.

To manage our relationship with you: keeping records of your preferences, responding to your questions or complaints, and informing you of important changes to our terms or policies.

To process payments and accounting: issuing invoices, processing payments via our chosen payment partners, recording transactions and maintaining our financial records.

To improve our services: analysing service usage, monitoring the effectiveness of our operations and training staff, to enhance the quality and efficiency of our services.

To ensure security and protect our business: maintaining appropriate safeguards, preventing and detecting fraud or misuse of our services, and defending our legal rights where necessary.

To comply with the law: meeting legal and regulatory requirements, including record-keeping obligations.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to meet any legal, regulatory, tax, accounting or reporting obligations.

In general, we retain customer records and related booking and payment information for as long as you remain an active customer and for a reasonable period thereafter, typically several years, to deal with any queries, complaints, or legal claims. Where the applicable limitation period for legal claims is longer, we may retain relevant data for that period.

When personal data is no longer required, we will take steps to securely delete it or anonymise it so that it can no longer be associated with you.

Data Processors and Third Parties

We may use selected third-party service providers who act as data processors on our behalf. These processors are engaged to perform specific tasks such as payment processing, accounting support, IT hosting, communication and scheduling systems, or data backup services.

Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed only in accordance with our instructions, securely, and for the agreed purposes.

We may also share personal data with other third parties acting as independent controllers in limited circumstances, such as professional advisers, insurers, law enforcement or regulatory authorities where required by law or where necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

International Transfers

If any transfer of your personal data outside the United Kingdom or the European Economic Area occurs, we will take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on an adequacy decision, to protect your data in accordance with data protection law.

Security of Your Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, and procedures for dealing with suspected data breaches.

Although we take reasonable steps to secure your personal data, no transmission of information via the internet or storage system can be guaranteed to be completely secure. You are responsible for ensuring that any personal data you send to us is done so securely and for keeping your own devices and communications secure.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and legal limitations, these include the right to:

Access: request confirmation that we process your personal data and obtain a copy of that data.

Rectification: request correction of any inaccurate or incomplete personal data we hold about you.

Erasure: request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis.

Restriction: request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.

Objection: object to the processing of your personal data where we are relying on legitimate interests as the legal basis, including for certain types of direct marketing.

Data portability: where processing is based on consent or contract and carried out by automated means, request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where technically feasible.

Withdraw consent: where we rely on consent as the lawful basis for processing, withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided through our usual customer communication channels. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data or exercise other rights.

You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.