Belgravia Cleaners Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Belgravia Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming a quotation, or allowing a cleaner to attend a property, the customer agrees to these terms. They are designed to create a clear and fair arrangement for both parties, covering the booking process, payments, cancellations, service standards, liability, waste handling, and governing law. For the purposes of these terms, references to we, us, and our mean Belgravia Cleaners, and references to you and your mean the customer or person booking the service.

These conditions apply to all cleaning services supplied by Belgravia Cleaners, including regular housekeeping, one-off cleans, end-of-tenancy cleaning, deep cleaning, specialist cleaning, and related add-on services where offered. Unless we expressly agree otherwise in writing, any additional terms proposed by the customer will not apply. We may update these terms from time to time to reflect operational, legal, or administrative changes. The version in force at the time of booking will normally apply to the relevant service, unless a change is required by law.

Our aim is to provide a clear cleaning service agreement that is practical and easy to understand. However, nothing in these terms affects your statutory rights as a consumer under applicable UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. By proceeding with a booking, you confirm that you have read and understood the scope of the service, including limitations, access requirements, and any duties that apply before, during, and after the appointment.

Booking Process

A booking is only confirmed once we have accepted your request, verified the service details, and, where required, received any applicable deposit or pre-authorisation. Quotes may be based on room count, property size, condition, task type, estimated duration, or any other information you provide. If the information supplied is incomplete, inaccurate, or misleading, the final price and duration may be adjusted to reflect the actual work required. A Belgravia Cleaning quotation is not an obligation to proceed until both parties have agreed the service date and scope.

You are responsible for ensuring that all booking details are correct, including address, access instructions, parking arrangements, presence of pets, and any hazards or restrictions that may affect service delivery. If the property has unusual conditions, significant clutter, excessive soiling, delicate materials, or restricted access, you should inform us before the appointment. We may decline, reschedule, or modify the service if the environment is unsafe, unsuitable, or materially different from what was described at the time of booking.

The customer must ensure that a responsible adult is available to provide access where necessary, or that clear entry arrangements have been made in advance. If entry is delayed because of missing keys, wrong codes, no access, or the absence of an authorised person, we may charge waiting time, a call-out fee, or the full booking fee depending on the circumstances. For recurring services, the agreed schedule may be adjusted in exceptional cases for staffing, holidays, or operational reasons, with reasonable notice wherever possible. Cleaning booking terms are interpreted in a way that promotes fair use and efficient service delivery.

Payments, Pricing and Invoicing

Prices are normally provided in pounds sterling and may be fixed, estimated, or based on hourly rates depending on the nature of the service. Unless stated otherwise, all charges are exclusive of any applicable taxes or statutory additions. If the service takes longer than estimated because of the condition of the property, additional tasks requested on the day, or inaccurate booking information, the price may be revised accordingly. We will usually explain any price increase before the additional work is carried out, where it is reasonably practicable to do so.

Payment terms may include advance payment, payment on completion, staged payment, or monthly invoicing for approved business customers. We accept payment methods that are communicated at the point of booking or invoicing. Failure to pay on time may result in suspension of future services, recovery action, or the addition of reasonable costs incurred in collecting unpaid sums, to the extent permitted by law. You must settle invoices in full and may not deduct amounts unless we have agreed this in writing or you have a lawful right to do so.

If a deposit is required, it may be used to secure your booking and may be non-refundable in certain circumstances, particularly where short-notice cancellation occurs or materials have already been allocated. Any offer, discount, or promotional rate is valid only for the stated period and subject to availability. Where a professional cleaning terms quotation is accepted in stages or alongside additional services, each part of the order may be treated separately for billing purposes. We reserve the right to correct obvious pricing errors before confirming a booking.

Cancellations, Rescheduling and Missed Appointments

You may cancel or reschedule your booking by giving us reasonable notice. The amount of notice required may vary depending on the type of service, the staffing arrangement, and whether equipment or supplies have already been prepared. If you cancel with insufficient notice, we may charge a cancellation fee, retain a deposit, or invoice for part or all of the reserved time, especially where it is not possible to reassign the appointment. Any fee charged will be proportionate and intended to cover genuine losses and administrative costs.

If we need to cancel or postpone a booking because of staff illness, severe weather, unsafe working conditions, equipment failure, or other circumstances beyond our control, we will try to offer an alternative time as soon as reasonably possible. We are not responsible for consequential losses arising from a legitimate rescheduling, provided we have acted reasonably. Where access is not possible at the agreed time, or the property is not ready for cleaning, the appointment may be treated as a missed visit and charged accordingly. This includes situations where utilities are unavailable, required areas are locked, or essential information was withheld.

For recurring services, repeated missed appointments, late cancellations, or persistent access problems may lead to amendment or termination of the service arrangement. If you request changes to the original scope, such as adding rooms, changing priority tasks, or replacing one type of clean with another, we may treat the revised arrangement as a new booking or re-quote the work. A cleaning service cancellation policy will always be applied fairly and with regard to the time reserved for your appointment.

Service Standards, Customer Responsibilities and Liability

We will use reasonable skill and care in providing our services and will aim to deliver work in line with the agreed specification. However, results may vary depending on the age, condition, materials, prior use, and maintenance of the property. Cleaning services do not guarantee the restoration of heavily worn, stained, damaged, or previously neglected surfaces to a new condition. Customers should remove or secure valuables, fragile items, confidential documents, and items of particular personal importance before the clean begins unless we have expressly agreed otherwise.

You are responsible for informing us of any known risks, including faulty electrics, unstable surfaces, sharp objects, loose fittings, infestations, or health and safety concerns. We may refuse to work in a space that we reasonably consider dangerous. Where we move items as part of the service, we will do so carefully; however, we are not liable for damage caused by pre-existing weakness, hidden defects, or inadequate installation. If a property contains specialist surfaces or materials, you must disclose this so that suitable products and methods can be used.

Our liability for loss or damage arising from our negligence is limited to the total amount paid or payable for the specific service in question, except where the law does not permit such limitation. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for indirect or consequential losses, loss of profit, loss of business, or loss arising from circumstances outside our reasonable control. These limitations form part of the standard cleaning company terms and help maintain a balanced risk allocation.

Waste Regulations, Materials and Environmental Handling

Where the service includes removing waste, packaging, consumables, or domestic rubbish, disposal will be carried out in line with applicable UK waste regulations and local authority requirements. Customers remain responsible for ensuring that any waste presented for removal is lawful to handle and does not include prohibited, hazardous, infectious, or specialist regulated materials unless this has been expressly agreed in advance and can be lawfully managed. We may refuse to handle items that require specialist licensing, transportation, or disposal arrangements.

If we provide bags, liners, or other consumables, ownership transfers as part of the service only to the extent necessary for the agreed cleaning task. Recyclable materials may be separated where practical, but we cannot guarantee acceptance by any particular disposal facility or recycling stream. We may charge additional fees for bulky waste, excessive bagging, or work that requires extra disposal time. Customers should not place needles, chemicals, asbestos, paint, oil, clinical waste, or other hazardous substances among general waste unless this has been expressly authorised and handled in compliance with law.

We may ask you to confirm the nature of any waste or debris before the appointment. If restricted materials are discovered during the service, we may suspend the relevant part of the work and seek further instructions. A UK cleaning terms clause on waste is intended to ensure safe, lawful, and responsible handling. We reserve the right to charge for any additional labour, protective equipment, disposal steps, or specialist collection requirements caused by waste that was not disclosed in advance.

Complaints, Force Majeure and General Provisions

If you are dissatisfied with the service, you should notify us within a reasonable time so that we can review the matter and, where appropriate, inspect or rectify the issue. Any complaint should be supported by a clear description of the concern and, where relevant, photographs or other evidence. We may offer a re-clean, partial refund, or another suitable remedy if we agree that the service fell below the expected standard. This process does not affect any rights you may have under consumer law.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to extreme weather, traffic disruption, industrial action, public emergencies, utility failures, and supplier shortages. If such an event continues for a prolonged period, either party may suspend performance or cancel the affected booking without liability for indirect losses. Any property left unattended after the service should be secured by you, as we cannot accept responsibility for post-service security unless expressly agreed.

These terms, together with the accepted booking details and any written variations, constitute the entire agreement between the parties concerning the relevant service. No waiver of a right will be effective unless expressly stated or otherwise required by law. If we delay in enforcing any term, that does not mean we have waived our right to enforce it later. A Belgravia Cleaners service agreement may only be varied by written agreement or by a revised booking confirmation issued by us.

Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute cannot be resolved amicably, the parties agree to act reasonably and to take practical steps to narrow the issues before commencing formal proceedings. Nothing in this clause limits rights that cannot legally be excluded or restricted under UK legislation.

By booking or using the services of Belgravia Cleaners, you confirm acceptance of these Terms and Conditions and agree to cooperate in good faith so the service can be delivered safely, lawfully, and efficiently. These provisions are intended to support a professional cleaning terms and conditions framework that is fair to both the customer and the service provider, while remaining consistent with applicable UK law and standard commercial practice.